Entry Level Bilingual French/english Customer Service Rep

September 24 2022
Industries Recruitment, Employment services
Categories Customer Service, Call Centres, Dining room, Education, Library, Help Desk, Hospitality, Catering, Tourism, Reception, Customer Service, Reservation, Contact centre, Retail, Store Operations - Associate, Support, Assistance
Toronto, ON

Company Description:

Apply To Education (ATE) helps school boards manage the people they hire until they retire. Our customers are in the Education K-12 space in human resources and they are responsible for the hiring of all school board employees.

ATE partners with school boards to help them hire the best teachers possible for their classrooms. Our suite of products includes: Applicant Tracking – Automated Dispatch – LTO Management – Internal Transfers – Interview Scheduler and a PD Module

We look for people who get satisfaction and enjoyment from being part of a great team; people who love to laugh, work hard and play hard. We look for curious people, who challenge themselves and bring a unique set of skills and perspective to the organization.

We look for individuals who also value family, community, and want to have a fulling life outside of work too. If this fits your character profile, you will love working here!

If you love retail, being on the floor and interacting with customers, but are thinking of transitioning to an office job where you can pivot and grow your career, we would love to hear from you!  Many of our best empoyees came from a retail/quick service/hospitality back ground before joining our team.

Position Overview

This job is perfect for a recent grad, who's bilingual and wants to launch their career with a growing software company who's the market leader in Canada in their field. Our goal is to get you making 100K within 5 years and have a rewarding career with our company.

The Customer Care Representative is the first point of contact for teachers and non- teaching applicants who have questions and issues with the Apply to Education website. Your role will be to help applicants through any issues they encounter while using our software. But don't worry, we'll train you so you're comfortable answering questions via phone and email.

Successful candidates already in this role have come from a retail or hospitality background either full time upon graduation of post secondary or worked part time while in school. This is the perfect job for someone who wants to transition to an office role with a market leading software company from the retail or hospitality industry.

Job Specifications (Knowledge & Experience)

  • Post secondary diploma or degree
  • Exceptional telephone manner
  • A passion for helping people over the phone and via email
  • Excellent oral and written communication skills in both French and English. NOTE: this role is 90% English and 10% French
  • At least one year of customer service experience in quick service, retail, or hospitality
  • Proficient in windows XP and 7 operating systems
  • Excellent Microsoft Office skills
  • Ability to troubleshoot web browser issues
  • Experience with Apple computer systems (preferred)

Main Duties of Position Holder

  • Providing timely, effective and courteous support to ATE customers
  • Responding to phone and email inquiries about the Apply to Education Web Site
  • Troubleshooting technical issues
  • Assisting applicants in the management of their accounts
  • Diagnosing concerns with individual accounts and suggesting viable solutions
  • Identifying areas to improve the Apply to Education site to create a better user experience
  • Editing and converting problem files for applicants as needed
  • Administrative support for various campaigns or projects as required
  • Occasional data entry and bulk account activation

Core Competencies

Integrity: maintains a professional manner when dealing with sensitive information; livesup to the Company’s standards of commitment and responsibility and adheres to the Confidentiality policy.

Critical Thinking: anticipates the short-term implications of decisions; solves problems based on facts and develop and recommend appropriate solutions.

Creativity and Innovationgenerates new, andmodifies existing approaches; embraces change and challenges the status quo in a constructive and flexible manner.

Teamwork: collaborates and cooperates with others to get the job done;valuesthe input and know-how of other team members; builds trust and respect among fellow team members and works with other team members toward a common goal.

Organizational Effectiveness: balances the needs of all stakeholders; provides feedback that contributes to the Company’s success; demonstrate effective organizational and time management skills and meets tight deadlines and implements effectively.

Job Specific Competencies

  • Works independently and requires little guidance, but also values working in a team environment.
  • Detail oriented with a commitment to accuracy
  • Highly organized and able to multitask
  • Able to work well with users of various skill levels in a patient and understanding manner
  • Quick learner with a passion for technology

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • Tuition reimbursement

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Work Location: One location

Apply now!

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