Senior Director, Food & Beverage

The Senior Director Food & Beverage defines and executes the strategic plan for the Food & Beverage Department ensuring a remarkable experience for guests and team members. Provides leadership, development and mentoring to ensure the Team consistently delivers best-in-class service, quality, and promotion to maximize profits. Cultivates an environment where team members are empowered to provide remarkable service while having a fun, engaging work experience that supports individual and team growth. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Planning and executing all Food & Beverage directives; creating and maintaining the vision to ensure alignment with company goals.
• Developing and executing the Food & Beverage business plan to meet budgetary, financial, service and employee engagement performance objectives.
• Responsibility for the continuous improvement and development of all Food & Beverage Directors, Managers and Supervisors and processes.
• Promoting and maintaining a respectful and motivating work environment for all associates with a focus on positive associate relations and world class customer service.
• Working closely with Finance to analyze data to ensure short- and long-term efficiency and profitability. Reviewing financial data to determine areas of opportunity and implements necessary changes.
• Analyzing food procurement and pricing matrices to ensure menu prices reflect fluctuating food costs.
• Ensuring appropriate staffing, assignments, liquor licensing and inventory levels.
• Partnering with various operating departments regarding all aspects of special event delivery. Ensures specifications of events are effectively communicated and executed in a timely manner and executed to high standards.
• Ensuring consistently high customer service standards are met across all outlets from casual through fine dining.
• Working with peers and senior leaders on continued development and improvement of strategic initiatives, opportunities, financial accountability and guest experiences.
• Ensuring all safety, sanitation, energy management and preventative maintenance processes to ensure standards are consistently met.
• Open communication with direct reports concerning the progress and status of all operational functions.
• Promoting the values of Niagara Casinos through leading by example and guiding staff in exhibiting these values in their daily duties.
• Working safely, and in compliance with OH&S policies and legislation.
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Post-Secondary Diploma in Food & Beverage, Business Management or equivalent in work experience.
• Minimum ten years’ experience in directing multiple outlets in a high profile and high-volume resort environment.
• Experience in budgeting and implementing financial processes and controls.
• Strong customer service and Food and Beverage background with demonstrated proficiency in all aspects of the hospitality and service industries.
• Smart Serve certification, Food Safety/Food Handlers Certification.
• Excellent computers skills and system knowledge (Microsoft Office, POS, Purchasing/Inventory Management and Time and Attendance systems).
• Demonstrated leadership skills in business operations including financial management, strategic planning and organizational structure management. Ability to develop and cultivate positive relationships.
• Excellent organizational skills to effectively plan / manage multiple priorities.
• Strong track record of driving results and performance for a department.
• Ability to deliver communications consistent with company philosophy.
• Empower and motivate by effectively delegating tasks, recognizing the strengths of others and encouraging continuous development.
• Demonstrated understanding of culinary trends and technology.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.