POS Support Representative

December 19 2021
Industries IT: Software
Categories Hospitality, Catering, Tourism, Help Desk, Installation, Maintenance, Repair, QA, Tester, Debug, IT, POS, E-Commerce, Technical services, Maintenance
Markham, ON

MatrixPOS is a provider of Squirrel POS - innovative pioneers in the design and development of point-of-sale solutions for the Hospitality Industry.  And Berg Liquor & Draft Control Systems – Industry leaders in the Design and Manufacturing of Beverage Controls Systems.

We are looking for POS Support Technicians to join our team of dynamic Hospitality System Professionals.

MatrixPOS has been supporting and servicing the hospitality market for 35+ years.  Our solutions include Squirrel POS; Berg Liquor & Draft Controls; and Sam4s Cash Registering Systems to name a few.

Position Summary

As part of the MatrixPOS team, you will be required to:

  • Assemble, configure, and test, our POS software and hardware
  • Train our customers on their newly configured POS systems
  • Provide both on and off-site client support, for our hardware and software systems
  • Able to work with others as a team, as well as work alone when required

Duties and Responsibilities

  • Maintain technical knowledge relating to the systems solutions we provide
  • Setup, configure, and test our systems prior to their implementation
  • Train, both management and staff, on the various components of the systems we provide
  • Provide telephone, along with remote and on-sight support.  And provide training as required
  • Required Skills/Experience
  • Restaurant POS experience is a plus!
  • Industry experience in the restaurant and/or bar field is mandatory
  • Tech savvy and fast learner
  • Post-Secondary degree or Diploma
  • Valid Ontario Driver's license
  • Advanced written and oral skills
  • Knowledge of Microsoft windows operating systems and Microsoft 360
  • Ability to work some weeknights and/or weekends is a must
Apply now!

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