Reservations Manager

October 17 2021
Industries Accomodations, Food services
Categories Hospitality, Catering, Tourism, Customer Service, Call Centres, Customer service, Supervisor, Team leader, Travel, Tourism, Reservation, Contact centre
Osoyoos, BC

Hiring Reservations Manager

Starlite Motor Inn Ltd dba Holiday Inn Hotel & Suites Osoyoos is currently hiring a Reservations Manager. The business and employment location is 7906 Main Street, Osoyoos BC V0H 1V0.

Position: Reservations Manager

Duties and responsibilities

  • To manage the daily operations and efficient running of the Reservations Department.
  • Responsible for evaluation, developing and implementation of policies and procedures.
  • Hiring and training staff to ensure they acquire the knowledge in hotel and guest room facilities/services.
  • Prepare work schedule, allocate daily tasks to Reservations staff.
  • Review reservation booked and arrival report daily.
  • Responsible for preparation of occupancy forecast.
  • Reviews no-show and cancelled reservations and processes charges according to hotel's policy
  • Prepare budgets and monitor revenues and expenses.
  • Work closely with the hotel sales team to develop pricing and promotional plans depending on seasonal demands and revenue requirements. 
  • Ensure that the sales strategies are adaptable to changing conditions, such as increased local competition or decreasing industry rates.
  • Negotiate with clients on group reservations or long stay rates.
  • Ensure special handling of repeats guest and VIP guest.
  • Maintain cordial relations with commercial clients.
  • Resolves complaints, if any, and ensures maximum customer satisfaction.
  • Responsible for various production and analysis reports and supply to management

Employment requirements

  • 2 to 3 years of experience as Reservation Supervisor or Assistant Manager in a reputed hotel;
  • A university degree or college diploma in hotel management or other related discipline;

OR any equivalent combination of training and experience.

  • Excellent presentation, negotiation and communication skills with the customers and other hotel departments.
  • Possess a Sales-driven mentality
  • Ability to lead team members
  • Ability to work under pressure
  • Possess a good awareness of industry standards within the hotel business
  • English language

Term of Employment

Permanent and Full-time


C$60,320 per year

How to apply

Please email your resume to ******@***********.*** with the position/job title in the subject.

We would like to thank all applicants for their interest in Holiday Inn Hotel & Suites, however only those selected for an interview will be contacted.

Apply now! network