At The Fairmont Jasper Park Lodge, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as a Conference Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.
Hotel Overview: The Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit The Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".
Summary of Responsibilities:
Reporting to the Director of Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, engaging and friendly service
Follow departmental policies, procedures and service standards
Review, coordinate and manage Special Events/Group/Wedding/Signature Events (SEGWS) as assigned by the Director of Conference Services by communicating between the client and the hotel throughout the preplanning and execution phases
Manage and execute the terms of the contract for the SEGWS as outlined by the sales manager and Fairmont Hotels & Resorts standards
Conduct pre-planning sites and assist in the sales process where required
Establish a close working relationship with clients and Fairmont Hotels & Resorts colleagues
Responsible for the successful outcome of SEGWS from pre-arrival through to post-departure
Monitor and manage guest room pick up through timely follow-up with conveners and enforcement of contract cut-off dates
Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities
Efficiently use function space to maximize revenues while minimize space usage
Communicate all details of assigned SEGWS to all departments in a professional, thorough and timely manner by using Conference Resumes, Event Orders and internal correspondence effectively
Work closely with the client and hotel departments throughout the duration of the SEGWS by being available to assist the client and hotel departments at the appropriate times
Maintain a high level of service by continually providing accurate and timely information and feedback to all departments
Accurately forecast Banquet revenue, covers and average checks
Maintain the integrity of Sales & Catering at all times
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety and sanitation policies
Other duties as assigned
2 years related experience in a conventions and/or similar management position at a hotel an asset
Previous leadership experience in a similar environment required
Degree or diploma in Hotel Administration from a recognized University/College/Polytechnic Institute an asset.
Strong culinary and beverage knowledge and interest
Knowledge and understanding of the Hotel guest room inventory an asset
Proven ability to plan and organize SEGWS effectively, with an accurate sense of detail
Assertive, professional and positive with a proven ability to develop and lead in a team environment
Understanding of computers and applications with a strong working knowledge of Sales & Catering, Microsoft Window applications required
Proven leadership and staff development skills with good decision-making ability
Excellent communication and organizational skills required
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
:Management / Supervisory
Do you know someone who would be a great fit for this job?
If yes, share this job by posting to your favorite social media site.
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it's been approved.
There was an error, please try again.
You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.