Assistant Hotel Manager

Assistant Hotel Manager – Eldorado Resort Reports to: General Manager Job Summary The Assistant Hotel Manager is a hands-on, boots-on-the-ground leader responsible for the daily execution of the Eldorado Resort’s operational standards. Reporting to the General Manager, you will be the primary driver of guest service excellence and departmental efficiency. As we celebrate our 100th year, you will focus on stabilizing operations, refining our Food & Beverage delivery, and building a high-performance culture where staff feel supported and held to a high standard of accountability. Core Responsibilities​​​​​​​ Operational Execution: Manage the day-to-day workflow of all resort departments. You aren't just overseeing from an office; you are on the floor, identifying bottlenecks and ensuring the Owner’s vision is translated into consistent service. F&B Focus: Take a lead role in optimizing Food & Beverage operations. You will work closely with the F&B leadership to ensure quality control, menu consistency, and profitability during our high-volume anniversary season. Team Building & Engagement: Move beyond "mentorship" to active team development. You will be responsible for improving staff retention through clear communication, professional development, and creating a culture of mutual respect. Financial & Labor Management: Drive the "bottom line" through practical means. This includes auditing weekly schedules against occupancy, managing COGS in F&B, and ensuring all departments stay within their operational budgets. Quality Control: Maintain total accountability for the "look and feel" of the resort. This means regular walkthroughs to ensure meticulous cleanliness, curb appeal, and that grooming standards are met across all touchpoints. Tactical Problem Solving: Act as the primary point of escalation for guest and operational issues, resolving conflicts with a focus on immediate, practical solutions that protect the resort’s reputation. Regulatory Compliance: Ensure all departments are strictly adhering to BC Employment Standards, liquor laws, and health and safety regulations. Qualifications Operational Background: 10+ years of progressive hospitality leadership. Proven People Leader: A track record of building and stabilizing teams. You should be able to demonstrate how you’ve improved employee engagement or reduced turnover in previous roles. Practical Financial Skills: Strong experience with P&L management, specifically the ability to manage labor costs and F&B margins in a high-volume environment. Local Knowledge: A strong understanding of the British Columbia hospitality market and labor landscape is highly preferred. Resilience: The ability to remain "calm in the storm" during peak seasons and the flexibility to roll up your sleeves and assist the team during high-pressure shifts.

The Assistant Hotel Manager is responsible for managing daily operations across all resort departments, ensuring guest service excellence and operational efficiency. This includes optimizing Food & Beverage operations, team development, financial management, and maintaining quality standards.

Candidates should have over 10 years of progressive hospitality leadership experience and a proven track record in team building and employee engagement. Strong financial management skills, particularly in P&L management and understanding of the British Columbia hospitality market, are also required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational Execution
• Food & Beverage Management
• Team Building
• Financial Management
• Quality Control
• Problem Solving
• Regulatory Compliance
• Guest Service
• Staff Retention
• Communication
• Professional Development
• Labor Management
• Hospitality Leadership
• Employee Engagement
• High-Pressure Situations
• Local Market Knowledge

• Management & Leadership
• Hospitality
• Food & Beverage
• Customer Service & Support

Expérience minimale

10+ ans

Postuler avant le

21 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte