Customer Service & Retail Front Desk Associate

Job summary

The associate will manage customer intake, handle phone inquiries, and process estimates and invoices for automotive services. They are also responsible for assisting with parts returns, ordering accuracy, and maintaining documentation for all service calls.

Job details

Company:Driven Brands Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things. Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together. Performance matters. We take pride in it. We own it. We show up for one another and for our communities. Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together. JOB DESCRIPTION: Company Information Uniban Canada, a part of the Driven Brands family of automotive aftermarket franchise brands, is a leading technology-based provider of automotive glass repair, replacement and ADAS calibration services for vehicle owners, fleets and insurance carriers. Founded in 1977, Uniban Canada also offers technology-enabled glass claims management services for insurance carriers. Uniban Canada today has the largest network of installers with more than 320 service centres and 300 mobile units. Our network of franchises, banners, and authorized agents is connected by the corporate objectives and the shared values of customer satisfaction and superior customer experience. What you’ll be doing: Intake and assist walk-ins, appointments, and returning customers. Create estimates, price quotes, and invoices for auto work. Answer phones and return customer calls. Provide excellent customer service. Assist Manager with daily parts returns. Ensure accuracy when ordering parts. Input documentation on all calls and follow-up with callers as needed. Confirm all mobile jobs parts and materials before dispatching drivers. Open new accounts and service existing accounts. Maintain a professional appearance and positive attitude. Requirements: Must have a positive attitude and customer service mindset. Must have basic computer skills. Must have strong communication skills. Prior phone or call center experience is a plus. #DBHVOL Get early access to 50% of your earned wages at any time through our myFlexPay program.

What you’ll do

The associate will manage customer intake, handle phone inquiries, and process estimates and invoices for automotive services. They are also responsible for assisting with parts returns, ordering accuracy, and maintaining documentation for all service calls.

Requirements

Candidates must possess a positive attitude, strong communication skills, and basic computer proficiency. Prior experience in a phone or call center environment is considered an asset.

Benefits

• Early access to 50% of earned wages

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Computer skills
• Estimating
• Invoicing
• Parts management
• Phone etiquette
• Data entry
• Problem solving
• Time management
• Automotive Glass Repair
• Changing Oil
• Positivity
• Auto Glass Installation And Repair
• Advanced Driver Assistance Systems
• Aftermarket Modifications
• Automotive Services
• Management
• Call Center Experience
• Customer Service
• Communication
• Computer Literacy
• Franchising
• BI Launch Pad (Software)

Job areas

• Customer Service & Support
• Retail
• Administrative
• Trades
• Customer Service Desk Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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