guest service agent
On-site · Kitchener
*Position:* *Guest Service Agent* *Reports to: Front Office Manager* *Scope:* Creates a memorable experience for each guest by ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. *Primary Responsibilities:* * Registers guests into the hotel promptly and courteously using upselling techniques to maximize room rates; prepares for group check-in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. * Processes guest payments according to established policies and…