Host/Server Assistant - Pigeonhole Downtown

Job summary

The host/server assistant is responsible for greeting and seating guests, managing reservations, and ensuring the smooth flow of restaurant operations. They also assist with food delivery, table maintenance, and processing guest transactions.

Job details

ABOUT THE POSITION Pigeonhole Downtown is looking for a host/server's assistant to fill out their team in this hybrid role on a full-time permanent basis. Support staff are responsible for several functions including, but not limited to, greeting and seating guests in a prompt and friendly manner, running food to the appropriate tables and being able to describe each dish, maintaining table cleanliness, and are responsible for the overall flow of the restaurant. If you enjoy a fast-paced professional work environment, are flexible, and are looking to meet some great people along the way, this is the job for you. WHO WE ARE Beltline staple, Pigeonhole, has up a sister roost in the heart of downtown, as part of our multi-concept venue on the second floor of Stephen Avenue Place. Pigeonhole on 8th operates as an all-day restaurant, offering a full breakfast and lunch program before moving into its familiar and award-winning dinner service. One part wine bar, one part snack bar, one part diner, all parts hangout, this dynamic space with a democratic and ever-changing menu promises to please the flock. With seasonal, thoughtfully prepared dishes perched next to house staples like shrimp cocktail, Nathan's Famous glizzy’s and Kaluga caviar, our menu offers an approachable, intentional spread. WHAT WE OFFER * Competitive hourly wage * Gratuities * Extended health benefits after 90 days for employees working 28+ hours per week * 25% Company-wide food & beverage discount & access to frequent local business discounts/specials WHAT YOU’LL DO * Welcome and greet guests at the door in a prompt and friendly manner. * Answer text messages, receive and record reservations accurately in a pleasant and attentive manner. * Answer questions about food, beverages and other restaurant functions and services over the phone and in person. * Maintain cleanliness of front desk area, restocking supplies and ensuring menus are organized. * Communicate with servers as to when next tables are going to be arriving. * Monitor and observe guests dining experience, ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests. * Assist with settling bills and processing any credit, debit or cash transactions as required. * Thank guests for their visit as they exit the restaurant and invite them to return. * Be ready and willing to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager in charge. * Assist in arranging transportation for guests if required. * Execute ad-hoc tasks are required. WHAT YOU HAVE * 1 years’ experience is preferred but not required. * Has worked with the Open Table program before, preferred not required. * Strong English communication skills with ability to establish and develop relationships with team members, partners, and customers. * Basic knowledge of dining room and service procedures and functions. * Basic math skills, can handle money, and operate a point-of-sale system. * Valid Alberta ProServe certification obtained within 30 days of starting. * Ability to maintain professionalism, control, and composure in difficult and stressful situations. * Ability to work in a standing position for long periods of time (up to 5 hours). * Must be over 18 as alcohol service and open scheduling availability is a requirement.

What you’ll do

The host/server assistant is responsible for greeting and seating guests, managing reservations, and ensuring the smooth flow of restaurant operations. They also assist with food delivery, table maintenance, and processing guest transactions.

Requirements

Candidates should have strong English communication skills and the ability to work in a fast-paced environment. While 1 year of experience and familiarity with Open Table are preferred, they are not mandatory, though a valid Alberta ProServe certification is required within 30 days.

Benefits

• Competitive hourly wage
• Gratuities
• Extended health benefits
• Company-wide food & beverage discount
• Local business discounts

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Food service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Point-of-sale systems
• Cash handling
• Reservation management
• Food service
• Interpersonal skills
• Professionalism
• Time management
• Problem solving
• Composure
• Cleanliness
• General Mathematics
• Point Of Sale
• Restaurant Operation
• Scheduling
• Reservations
• Seating Guests
• Greeting Customers

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Administrative
• Host/Hostess/Server Assistant
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

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