Concierge

An Update About Our Organization There has never been a more exciting time to grow your career with CLV Group! With the July 2026 acquisition of InterRent, we have strengthened our national presence and united two established organizations with a shared commitment to our people, our residents, and the greater communities we serve. Together, we are building something truly remarkable. With the combined talent and resources of both teams, we’re accelerating our growth while advancing some of the most ambitious projects in our history. Learn more about CLV GROUP here. Learn more about our recent acquisition of InterRent REIT here. Who We Are For more than 50 years, CLV Group has specialized in building vibrant communities that our residents across Canada are proud to call home. Our standard of excellence is no accident – it’s driven entirely by our amazing people. Our dynamic, integrated real estate platform spans investments, acquisitions, development, asset management, property management and corporate services. That breadth creates opportunities for our people to contribute across the full real estate lifecycle and take on challenges that accelerate their growth. At CLV Group we’re expanding quickly, investing boldly, and building for the future. If you’re looking to develop a meaningful career with extraordinary potential, we’d love to hear from you. About the role The concierge focuses on redefining the residential rental experience, by providing bespoke services, one of a kind community programming, and outstanding customer service. Pro-actively anticipating the needs of residents and guests, the concierge offers services to assist in overcoming challenges, personalizing the delivery of the service to meet the specific needs of each resident. The concierge is an ambassador representing the community, & leadership team and is the primary person to interact with residents and guests. Responsibilities will include: Facilitate in the arrival and departure of LIV Extended Stay guests; Assist guests in making LIV Extended Stay reservations Promote and secure bookings for optional services (Housekeeping, Dog Walks, Pet Vacations, Dry Cleaning, Fitness Classes, and more); Complete dog walks, and pet home visits as scheduled; Promote and secure reservations of common amenity spaces for private resident events; Help facilitate private events; Providing access control services to keep the community secure; Managing the reception and storage of parcels and deliveries to the residents; Maintaining a work environment of cleanliness and organization; Assuring prompt and positive action on all resident questions and suggestions, as well as providing follow up to inquiries regarding services and community issues; Acknowledging and greeting all residents and guests with utmost courtesy and urgency; Using a high degree of creativity in meeting the individual needs of residents; Operating independently with minimal supervision; Using professional telephone etiquette in handling resident requests, with the utmost discretion; Resolving residents’ complaints through the approach of a win/win solution; Assisting in coordinating resident’s move in and move out; Providing administrative support; Maintaining logs and all applicable data sheets; Implementing recycling or other related cost-saving environmental programs; Providing updates to corporate systems, and Other related duties as required. Qualifications Minimum two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Good geographic knowledge of the surrounding area. Must be able to communicate in English, both spoken and written. A second language is desirable. Must be comfortable working with animals Ability to apply common sense understanding to carry out instructions. Ability to read and interpret documents such as operating and procedural manuals. Requires strong organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Ability to use independent judgment to handle any customer services matters in a satisfactory manner. Proficiency with computer applications and corporate systems. Ability to lift up to 20 pounds. Must be able to maintain a professional appearance that includes clean uniforms with name tags. Must be open to working between all of our Aspire properties: LIV Apartments, 360 Laurier, West 236, The Slayte Must be available evenings & weekends Additional Information We are a growing team – this is a roll up your sleeves and jump in where you’re needed type of role. Our people are at the heart of what we do. Working at CLV Group means working in a supportive environment rooted in community and collaboration. The approximate salary range for this role is $21-23 per hour. Final compensation will be determined based on skills, experience, education, professional designations, internal equity, and job-related requirements. We welcome candidates at all stages of their career and value the diverse experiences and contributions everyone brings to CLV Group. This is a full-time, in-office role based in our office 5 days per week, providing the opportunity to collaborate closely with colleagues, learn from experienced professionals and contribute within an engaging, high-performing team environment. Occasional travel within Canada is required. Curious about who we are? Learn more at https://www.clvgroup.com/careers/talent-and-culture/ Our Commitment to an Inclusive and Accessible Hiring Process We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate. We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to [email protected] with the nature of your request and your contact information. This email is for accessibility requests only and cannot be used to inquire about the status of applications. Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired. Only selected candidates will be contacted. No phone calls please. We appreciate your interest in exploring a career with CLV Group!

The concierge provides bespoke services and community programming to enhance the residential rental experience for guests and residents. Key duties include managing arrivals, coordinating amenity bookings, ensuring community security, and handling administrative tasks.

Candidates must have at least two years of hospitality experience and be proficient in English. The role requires the ability to work evenings and weekends, comfort with animals, and the physical ability to lift up to 20 pounds.

• Customer servicePreferred
• OrganizationPreferred
• Administrative SupportPreferred
• interpersonal skillsPreferred
• Detail-orientedPreferred
• Decision MakingPreferred
• Multi-TaskingPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality Management
• Access Control
• Administrative Support
• Conflict Resolution
• Interpersonal Skills
• Organization
• Multi-tasking
• Computer Proficiency
• Professional Etiquette
• Decision Making
• Detail Oriented

• Hospitality
• Customer Service & Support
• Administrative
• Security & Safety

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week