Head Concierge (North Vancouver Location)

HEAD CONCIERGE/TEAM LEAD: RESIDENTIAL STRATA BUILDINGS The Head Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, developer staff. Team Lead Scope: The Head Concierge must be experienced and comfortable in supervisory functions. This includes: training and developing existing and new staff, assessing and correcting performance, and modelling and building on the Company’s standards for high quality and expedient service delivery to all parties. Budgeting, scheduling and time-keeping skills are needed to effectively oversee a team. Duties: * Addressing and resolving complaints and/or issues escalated by concierge team * Effectively responding to property manager’s requests * Supervising, training and developing the concierge team on site * Scheduling to ensure site(s)’ operating needs are consistently met * Working with Management to develop and update operating procedures and practices * Working with Human Resources to ensure staff requests and needs are communicated and met Candidates’ Attributes: * Minimum two (2) years’ experience as Head Concierge in fast-paced, strata setting * Superb ability to listen and proactively address issues * Great at multi-tasking, handling multiple and shifting demands and timelines * Adept at handling challenging situations and diffusing conflict * Excellent communication skills, including professional writing * Ability to work flexible hours to respond to business needs * Hospitality training/hospitality industry experience * High proficiency with MS Word, Excel, Outlook Work Environment: * Full-time Monday-Friday, 40 hours/week. Must work Statutory Holidays. * Schedule : Mon to Fri - 8am to 4pm * Fast-paced environment * Physical capacity for regular walking and monitoring premises * Will supervise 3-4 team members

Oversee residential strata building operations and manage client relations with residents, property managers, and contractors. Lead the concierge team through training, scheduling, and the development of operating procedures.

Requires at least two years of experience as a Head Concierge in a fast-paced strata setting. Candidates must possess strong communication skills, hospitality experience, and proficiency in Microsoft Office.

Identified from the job description. Confirm important requirements above.

• Supervisory Functions
• Staff Training
• Performance Assessment
• Budgeting
• Scheduling
• Conflict Resolution
• Professional Writing
• Multi-tasking
• Client Relations
• MS Word
• MS Excel
• MS Outlook

Minimum experience

2+ years