Restaurant Host

Job summary

Welcome guests, manage reservations, seat guests according to section rotation, and help the serving team by taking drink orders and running food when needed. Maintain clean restaurant and service areas, support a positive team environment, promote the company, and follow health and safety procedures.

Job details

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests! We are looking for friendly and enthusiastic Restaurant Host or Hostess motivated by providing exceptional guest service. Are you passionate about creating amazing experiences for guests? Do you enjoy inspiring and motivating a team? Is this the experience you’re looking for? If so, read on to find out more about the role What You’ll Do Greet guests and contribute to a positive experience; welcome & smile Accurately take Guest reservations and seat guests following section rotation Assist serving team, when necessary, by taking drink orders and running food Maintain glassware and cutlery Clean floors, walls, counters, windows and equipment in restaurant and service areas Maintain a positive, team-oriented work environment Follow all procedures outlined in the Team Member Handbook Be knowledgeable and promote the Capilano Group of Companies Take reasonable care to protect your own, co-workers and Guest’s health and safety Be alert to hazards and immediately report any concerns of yours or our guests to your supervisor Ensure your ability to work without risk to your health and safety or any other person’s safety is not impaired by alcohol, drugs or other causes What You'll Get Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup 30% discount off regular-priced merchandise at The Trading Post Gift Store 30% discount at Stanley's Bar & Grill and Prospect Point Café 30% discount on food items in The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol) Guest passes for friends & family Referral bonuses Staff Transit Subsidy (30% for part-time members, 50% for full-time members) Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff Job Qualifications Serving it Right certificate is considered an asset Strong communication skills Must have excellent people skills with a positive & upbeat attitude Must be able to work in a fast-paced environment with the ability to multi-task Occasionally required to lift and carry up to 20lbs, climb a step ladder or climb a step stool Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business Compensation for this position is $18.25 per hour.

What you’ll do

Welcome guests, manage reservations, seat guests according to section rotation, and help the serving team by taking drink orders and running food when needed. Maintain clean restaurant and service areas, support a positive team environment, promote the company, and follow health and safety procedures.

Requirements

A Serving It Right certificate is considered an asset, and candidates should have strong communication and people skills with a positive attitude. They must be able to multitask in a fast-paced environment, occasionally lift and carry up to 20 pounds or use a step ladder or stool, and work evenings, weekends, and holidays as needed.

Benefits

• Complimentary Beverages While on Shift
• Merchandise Discounts
• Restaurant and Café Discounts
• Guest Passes for Friends and Family
• Referral Bonuses
• Staff Transit Subsidy
• Employment and Family Assistance Program
• Free Online Counselling Sessions

Listed skills

• Teamwork · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Communication
• Interpersonal Skills
• Guest Reservations
• Seating and Section Rotation
• Teamwork
• Multitasking
• Food Running
• Taking Drink Orders
• Cleaning and Sanitation
• Health and Safety Awareness
• Working in a Fast-Paced Environment

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Security & Safety

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