Server, Catering

Job summary

The Catering Server is responsible for the full cycle of event service, including room setup, food and beverage delivery, and maintaining cleanliness. They must also handle guest concerns, process payments via the POS system, and ensure a memorable fan experience.

Job details

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to connect people with sports and entertainment and this is what we are truly passionate about. If you’d like to join a team that’s fast-paced, diverse, energized and beyond passionate about delivering extraordinary experiences to our guests, then we’d love to sign you to a player's contract! THE POSITION The Catering Server is responsible for creating a flawless and memorable fan experience for guests of our group functions through exceptional service and menu knowledge. The server will conduct a full cycle serving process including room setup and tear down, taking orders, advising on menu items, delivering food and drinks, addressing customer concerns and feedback, maintaining overall cleanliness, and handling payments. What We Offer * Gratuities earned every shift; * Parking pass when working; * Opportunity for growth and development; * Advanced scheduling; * Discount at Flames store; * Service and recognition awards; * Be a part of your favorite sporting and entertainment events in the city. KEY ACCOUNTABILITIES * Work as a team and maintain high quality of set up, service and clean up for Catering events; * Set up function areas and ensure the event is accurately set up in accordance with the Banquet Event Order; * Prepare coffee breaks, buffet, action stations, and tables with appropriate supplies for service; * Provide prompt, courteous and elevated Food and Beverage service by actively engaging with guests to ensure a memorable fan experience; * Demonstrate a professional and positive image to guests and team members at all times; * Maintain a high standard of personal appearance and hygiene at all times; * Effectively handle guest concerns through empowerment, and report any irregularities to the Supervisors; * Ensure a safe and clean environment for both guests and team members through regular maintenance of the assigned areas; * Report any deficiencies in equipment or level of supplies to the Supervisors; * Accurately tally beverage consumption sheets in a timely manner; * Maintain the Point of Sales (POS) system and process payments as required; * Actively participate in safety programs and follow policies; * Other duties as required. THE INDIVIDUAL The ideal candidate will have the following background: * Minimum 1-year experience in a similar function in Food & Beverage, preferably Banquets or Conventions; * Bartending experience is an asset; * Self‑motivated, with the ability to multitask and work with minimal supervision; * Ability to work in a fast-paced environment and maintain high service levels under pressure; * Strong interpersonal and teamwork skills; * Positive outlook and outgoing personality; * Schedule flexibility to work ‘event hours’ based on business needs including evenings, weekends and holidays. This position will remain open until suitable candidate is found. CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

What you’ll do

The Catering Server is responsible for the full cycle of event service, including room setup, food and beverage delivery, and maintaining cleanliness. They must also handle guest concerns, process payments via the POS system, and ensure a memorable fan experience.

Requirements

Candidates must have at least one year of experience in food and beverage, preferably in banquets or conventions. The role requires schedule flexibility to work evenings, weekends, and holidays as needed for events.

Benefits

• Gratuities earned every shift • Parking pass • Opportunity for growth and development • Advanced scheduling • Discount at Flames store • Service and recognition awards

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Bartending · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food and beverage service
• Banquets
• Conventions
• Bartending
• Multitasking
• Customer service
• Point of sales system
• Teamwork
• Interpersonal skills
• Event setup
• Menu knowledge
• Conflict resolution
• Banquet Event Orders
• Event Catering
• Cleanliness
• Sales
• Microsoft Outlook
• Scheduling
• Advising
• Customer Complaint Resolution

Job areas

• Food & Beverage
• Hospitality
• Sports & Recreation
• Customer Service & Support
• Catering Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses