Restaurant Host

Job summary

The Restaurant Host is responsible for greeting guests, managing dining reservations, and ensuring efficient service in the dining room. They also handle customer inquiries, manage complaints, and maintain the cleanliness and order of the restaurant space.

Job details

Restaurant Host Regular Part-Time (Up to 24 hours per week; must be available to work weekdays, evenings, weekends and holidays. Wednesday, Friday, and Sunday availability is prioritized.) ART + AUDIENCE + LEARNING Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually. The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces. AGO Values: Respect: We foster belonging and appreciate each other. Openness: We interact with an open mind and thoughtful engagement. Collaboration: We believe in the power of together. Accountability: We own our actions and outcomes. We are currently seeking a Regular Part-Time, Restaurant Host to join our Food & Beverage team. Under the direction of the Manager, Revenue Outlets Operations and Services, F&B, the incumbent will greet guests and show them to the dining room promptly in order to provide efficient and attentive service. Schedules dining reservations as required. The rate of pay for this position is $19.14 - $24.03 per hour What is this position responsible for? Greets customers to the restaurant and seats accordingly. Assists customers with their coats and bids farewell to guests as they are leaving. Books reservations and responds to inquiries regarding menu and general restaurant operation. Responds to customer comments and complaints; determines nature of complaint and refers to supervisor as required. Prepares restaurant for opening and/or closing; make sure cleanliness and order; rearranges tables as required. What are we looking for? Minimum 2 years’ experience working as a host in a reputable, established restaurant Directly related experience at taking, timing and callbacks of reservations to suit the table turnover Demonstrated experience operating a POS System Experience with Open Table is an asset Ability to work independently and as a team player High attention to detail Demonstrated organizational skills Demonstrated knowledge of restaurant/hospitality practices and procedures Well-developed customer relations and customer service skills Strong interpersonal and verbal communication skills What are the benefits of working at the AGO? Discounts to GoodLife Fitness. Free tickets to every major exhibit at AGO. Discounts to major attractions as a part of the Provincial/City Reciprocal Programs. Free admission to the AGO for friends and family, discounts at the gift shop, bistro, and Learning Centre. If this sounds like the opportunity you are looking for, apply now! Our commitment to Diversity, Equity, Inclusion and Accessibility: At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve. Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities. To Apply: Please submit your resume and cover letter outlining your relevant experience and qualifications online at https://jobs.jobvite.com/ago/jobs/viewall. We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Our Applicant Tracking System (ATS) uses AI features to support efficiency and consistency, but all hiring decisions are made by our managers and HR team. The Art Gallery of Ontario is an Equal Opportunity Employer.

What you’ll do

The Restaurant Host is responsible for greeting guests, managing dining reservations, and ensuring efficient service in the dining room. They also handle customer inquiries, manage complaints, and maintain the cleanliness and order of the restaurant space.

Requirements

Candidates must have a minimum of 2 years of experience as a host in a reputable restaurant and proficiency with POS systems. Strong interpersonal skills and the ability to manage reservation timing and table turnover are essential.

Benefits

• Discounts to GoodLife Fitness
• Free tickets to major exhibits
• Discounts to major attractions
• Free admission for friends and family
• Discounts at gift shop
• Discounts at bistro
• Discounts at Learning Centre

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• POS system operation
• Open Table
• Reservation management
• Interpersonal skills
• Verbal communication
• Attention to detail
• Organizational skills
• Teamwork
• Conflict resolution
• Accountability
• Organizational Skills
• Applicant Tracking Systems
• Customer Relationship Management
• Strategic Planning
• Cleanliness
• Customer Service
• Operations
• Restaurant Operation
• Verbal Communication Skills
• Reservations
• Collections
• Greeting Customers
• Detail Oriented
• Attentive Service

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Art & Design
• Restaurant Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop