Digital - Senior Manager/Manager, Concierge Analytics

THE BUSINESS We are Everyday Luxury™. It's what we do and how we do it — together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potential in a high-performance culture. It's knowing that wherever you are, you belong. It's elevating your world — and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity. With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us. THE TEAM The mission of the Digital Technology department is to design, build, deliver and operate robust, efficient, and scalable technology solutions that align with our strategic, business and technology goals. THE OPPORTUNITY Aritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the team responsible for delivering everyday luxury experiences to Aritzia’s clients by leveraging technology to meet and exceed the vision and mission of the business. As the Senior Manager/Manager, Concierge Analytics, you will combine your deep understanding of our landscape, with your passion for data and masterful analytics skills to uncover opportunities that will enable Aritzia to deliver world class every day luxury experiences. With the skills you gain in this role, the opportunities are endless — from a rewarding career in Digital Technology to continued growth and development with Aritzia. THE ROLE As the Senior Manager/Manager, Concierge Analytics you will: Partner business leaders to define KPIs, shape data roadmaps, and translate complex business requirements into scalable data product specifications Lead the complete data product lifecycle – from discovery and data ingestion architecture to data modeling, front-end delivery, and ongoing maintenance & enhancements Design and deploy dashboards, reporting frameworks and data models that empower self-service insights Define KPI’s and reporting strategies to enable effective decision-making Effectively communicate complex technical solutions and insights to senior leadership Direct and mentor a high-performing team, providing technical leadership, fostering continuous professional growth and ensuring delivery excellence THE QUALIFICATIONS The Senior Manager/Manager, Concierge Analytics has: Proven skills, certifications, education and/or experience in: Leading the full Data Product Lifecycle SQL, and either Python or R Modern data warehouses, with a preference for BigQuery Leveraging AI to accelerate workflows, enhance insights and improve effectiveness Bridging business strategy and technical execution Coaching and developing data professionals Contact center experience is considered an asset A commitment to learn and apply Aritzia's Values and Business and People Leadership principles The ability to collaborate fluently with cross-functional partners A commitment to quality and investing in results that add value to the business THE COMPENSATION At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy. The range for roles at this level is $100,000-$300,000/year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range. With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all. THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now. Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family. A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well. Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial. Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof. Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more. The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care. ARITZIA Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.

Lead the end-to-end data product lifecycle to design and deploy dashboards and reporting frameworks that empower self-service insights. Partner with business leaders to define KPIs and translate complex requirements into scalable data specifications while mentoring a high-performing team.

Requires proven experience in leading the data product lifecycle and proficiency in SQL and either Python or R, preferably with BigQuery experience. Candidates should have a track record of bridging business strategy with technical execution and experience coaching data professionals.

• Product Discount • Private Shopping Events • Baby Leave Program • Subsidized Dining • In-office Fitness Studio and Gym • Virtual Wellness Resources • Dog Friendly Office • Private Parent's Room • Shower Facilities • Bike Rooms • Dry-cleaning Discounts • Hotel and Restaurant Discounts • Self-care Promos • On-site Medical Care

• SQLPreferred
• PythonPreferred

Identified from the job description. Confirm important requirements above.

• Data Product Lifecycle Management
• SQL
• Python
• R
• BigQuery
• AI Workflow Optimization
• KPI Definition
• Data Modeling
• Dashboard Design
• Technical Leadership
• Stakeholder Management
• Data Ingestion Architecture
• Mentoring
• Business Strategy Translation
• Contact Center Analytics

• Data & Analytics
• Management & Leadership
• Technology
• Retail
• Customer Service & Support

Minimum experience

5+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level